Guest Guidelines & Policies
Terms & Conditions
Please review our stay guidelines, speedboat transfer policies, and check-in details for a seamless backwater escape.
1. Check-in & Checkout Times
- Check-in Time: 2:00 PM onwards.
- Checkout Time: 11:00 AM.
- Early check-in or late checkout is subject to room availability and must be requested in advance via WhatsApp.
- Valid government-issued photo identification (Aadhaar, Passport, Voter ID, or Driving License) is required for all adult guests at check-in.
2. Speedboat Transfer Policy (Pickup & Drop)
- Complimentary 1-Time Transfer: Free speed boat pickup upon check-in (from Nehru Trophy Finishing Point to the homestay) and free drop-off upon checkout (from homestay back to the Finishing Point) is included with your stay.
- Additional Town / Sightseeing Trips: Any additional speed boat trips requested during your stay (such as going to town for shopping, sightseeing, or night dining and returning) are charged at a nominal rate of ₹300 per boat transfer.
- Notice for Coordination: Please inform our on-site team or host at least 30 minutes in advance if you require boat transfers to town so the boat and pilot can be prepared.
- Luggage Assistance: Complimentary luggage handling is provided during arrival and departure.
3. Room Capacity & Pricing
- The property features 2 private Lake View Premium Rooms only.
- Maximum Occupancy: Strictly 3 persons per room (up to 6 guests if booking the entire property).
- Room Rate: ₹3,000 per room / night (includes complimentary check-in/checkout speed boat pickup and authentic Kerala breakfast).
- Additional extra bedding is provided for the 3rd guest in each room.
4. Quiet Hours & Environmental Care
- Zen Homestay is dedicated to nature, serenity, and relaxation. Loud outdoor music, noisy speakers, and disruptive activities are strictly prohibited after 10:00 PM.
- Eco-Protection: Disposing of plastic, bottles, or litter into Punnamada Lake is strictly prohibited. We practice eco-conscious waste segregation.
- Smoking is restricted to designated open outdoor areas only. All indoor rooms are 100% non-smoking.
5. Cancellations & Host Assistance
- Because bookings are handled directly with host Abhijith, we offer flexible rescheduling options in case of unexpected travel changes.
- Please inform us at least 48 hours in advance for cancellations or date changes.
- For any emergency assistance, room extensions, or custom Kerala food requests, host Abhijith is available 24/7 on site and on phone.
Have questions about our policies?
Chat directly with host Abhijith on WhatsApp for prompt clarification.